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Your parts department must meet the needs of
your customers. AutoBizNiz offers a automotive parts department
training course to assist your parts department employees.
Our practical, interactive and up-to-date sessions will help
your parts personnel effectively and efficiently meet department
goals. Competition is becoming fierce and rapidly changing
in the parts business. Keep your employees ahead of your rivals
with the latest up-to-the-minute training.
After training your personnel will become more
knowledgeable and provide prompt precise handling of customer
needs. Customer loyalty and concomitantly dealership loyalty
will improve. This will directly maximize your parts department
profit.
AutoBizNiz
can customize a program for your dealership employees
such as: parts counter, cashiers and office staff. Our higher
level sessions are geared toward automotive parts managers,
inventory managers, general managers, business managers and
dealer principals.
The Staff of AutoBizNiz
have extensive and experience in fixed operations management
and automated dealer systems used throughout the industry.
Based upon this strength we are pleased to provide a parts
training program which includes:
- Customer retention
- Cataloguing systems
- Parts identification
- Selling additional products
- Having the proper appearance and attitude
- Documentation procedures
- Parts inventory reconciliation
- Personnel management
- Customer service skills
- Obsolescence and discontinued parts
- Standard and stock materials
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- Parts warehousing procedures
- Inventory management
- Merchandising and Marketing
- Power trains and transmissions
- Electrical support systems
- CSI rating improvement
- Customer relationship management
- Security
- Process of special orders
- Improving profit
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